Billing and payments
Your plan, getting paid, and refunds.
- Refund an organization saleOwners, managers and billing managers can refund anything the organization sold. Open Sales in your organization menu, select Manage on the sale, choose the amount and add a reason, then confirm. The client is refunded to their original payment method and notified. Gift cards can't be refunded.
- Manage your organization's plan and invoicesPlans & Billing shows your organization's plan and its status. Upgrade from the plan cards, manage your card and subscription in the billing portal, and find past invoices under Invoices. Only the owner and billing managers can see billing.
- Take payments as an organizationYour organization gets paid through its own Stripe account, including for sessions your staff deliver. Connect it under Payments. Once it's running you can pause payments at any time: paid items disappear from Gyfts until you resume, and existing bookings are untouched.
- Get help, or change your staff entitlements and locationsSupport in your organization's menu reaches our team directly. Owners and billing managers change staff entitlements in Billing: more take effect straight away and are charged now, fewer take effect at your next renewal. Locations are requested from Billing.
- See everything your organization has soldSales lists every session, bundle, event ticket and course or retreat date your organization has sold, with its status. Filter by type, then select Manage on a sale to refund it.
- Sell gift cards as an organizationOnce you're set up, clients can buy gift cards from your organization page and your staff's profiles, and spend them with any of your staff. Turn sales on or off under Gift Cards.
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