Results for “Refund a session”
8 results
Guides
- Refund a session, bundle or ticketOpen the sale from Bookings, on the Sales tab, and select Manage, or open the booking itself and select Refund. Choose the amount, add a reason the client will see, and confirm. The money goes back to the client's original payment method and the client is notified. Gift cards can't be refunded.
- Organization roles and what they can doOrganizations have four roles. The Owner can do everything, including deleting the organization. Managers run the team, profile, events, schedules and sales, but not billing. Billing managers handle the subscription, invoices and refunds. Staff practitioners deliver sessions and have no admin access unless you give them extra permissions.Video
- See everything your organization has soldSales lists every session, bundle, event ticket and course or retreat date your organization has sold, with its status. Filter by type, then select Manage on a sale to refund it.
- Cancel or reschedule a bookingGo to Bookings in your account, select Manage on the booking, then Request reschedule or Cancel booking. Before you cancel, you'll see exactly what you'll get back.
- Set your cancellation policyGo to Settings, then Cancellation & refunds. Use Gyfts Standard, or set your own policy for everything or by offering type. Each booking keeps the policy it was bought under, so changes only affect new bookings.
- Mark a client as a no-showEvery client counts as attended unless you say otherwise. If someone didn't come, open the booking after the session and select Mark as no-show. It's a label for your records: your payment isn't affected. You can undo it for 7 days after the session.
- Book a session from your bundleYour bundles are on your dashboard under Your bundles, with how many sessions are left and when they expire. Select Book next session and pick a time; it's already paid for.
- Sell a bundle of sessionsCreate a service and choose Bundle as its structure. Set the number of sessions (at least two), the bundle price, and how many days it stays valid. Clients pay once, then book each session from their dashboard with Book next session, and always see how many sessions they have left.
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