Cancel or reschedule a booking

1. Find the booking

   Open Bookings in your account. Find the session under Upcoming, or under Pending if it isn't confirmed yet.

2. Select Manage

   The booking's options open underneath it.

3. To move it

   Once a session is confirmed, select Request reschedule, pick a new date and time, add a reason if you like, and select Send request. Your practitioner can accept it or suggest another time.

4. To cancel it

   Select Cancel booking. Check the refund shown, then confirm, or select Keep booking.

What you get back

• The practitioner's policy decides. Each practitioner or organization sets its own. You'll see it before you pay and on your confirmation, and it doesn't change for your booking later.
• Changed your mind? Cancel within 1 hour of booking, before the session starts, for a full refund. After three of these in 30 days, you can ask us to review instead.
• Too close to the session to cancel online? Message the practitioner.
• If the practitioner cancels, you get a full refund. If the session didn't go ahead, select Manage on the booking, then The session didn't go ahead. We'll let the practitioner know; refunds are up to them.