Results for “Cancel a booking”
10 results
Guides
- Cancel or reschedule a bookingGo to Bookings in your account, select Manage on the booking, then Request reschedule or Cancel booking. Before you cancel, you'll see exactly what you'll get back.
- Cancel or decline a client's bookingGo to Bookings, select Details on the booking and choose Cancel booking. Add a reason if you like, then confirm. The client is told right away and gets a full refund. For a request you haven't accepted yet, select Decline instead; the client isn't charged.
- Set your cancellation policyGo to Settings, then Cancellation & refunds. Use Gyfts Standard, or set your own policy for everything or by offering type. Each booking keeps the policy it was bought under, so changes only affect new bookings.
- Confirm a booking requestNew requests show under Upcoming in Bookings, marked Pending. Select Confirm, or Details first to add a meeting link or location. Confirm paid requests within 48 hours, or they're cancelled automatically.
- Get a refundCancel from Bookings and you'll see what you get back before you confirm, based on the practitioner's policy. Practitioners and organizations can also refund you themselves.
- Download your data or delete your accountBoth are under Settings, on the Privacy & Data tab. Request data export and we email you a download link, within the time your local data-protection law requires. Delete my account starts a 30-day hold you can cancel; after that your personal details are removed for good.
- Sell gift cardsOnce you're set up, gift cards are on by default: visitors to your profile can buy one for someone and the money goes straight to your Stripe account. Gift cards can only be spent on your own services. Turn sales off any time under Gift Cards.
- Set your schedule and booking rulesOpen Schedule in your dashboard. Set your weekly hours under Business Hours, block holidays and other days off under Unavailable, and choose notice, buffers and confirmation under Booking Rules. Clients can only book times that fall inside your hours and meet your rules.
- Book a session from your bundleYour bundles are on your dashboard under Your bundles, with how many sessions are left and when they expire. Select Book next session and pick a time; it's already paid for.
- Sell a bundle of sessionsCreate a service and choose Bundle as its structure. Set the number of sessions (at least two), the bundle price, and how many days it stays valid. Clients pay once, then book each session from their dashboard with Book next session, and always see how many sessions they have left.
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