Payments and refunds
Get paid through Stripe and handle refunds.
- Connect Stripe to get paidOpen Payments in your account menu and select Connect with Stripe. Stripe asks for your details and bank account, then sends you back to Gyfts. Once the page says Payments enabled, clients can book and pay for your paid services, and Stripe pays the money out to your bank.
- Refund a session, bundle or ticketOpen the sale from Bookings, on the Sales tab, and select Manage, or open the booking itself and select Refund. Choose the amount, add a reason the client will see, and confirm. The money goes back to the client's original payment method and the client is notified. Gift cards can't be refunded.
- Sell gift cardsOnce you're set up, gift cards are on by default: visitors to your profile can buy one for someone and the money goes straight to your Stripe account. Gift cards can only be spent on your own services. Turn sales off any time under Gift Cards.
- Set your cancellation policyGo to Settings, then Cancellation & refunds. Use Gyfts Standard, or set your own policy for everything or by offering type. Each booking keeps the policy it was bought under, so changes only affect new bookings.
- Change or cancel your planOpen Plans & Billing under Account in your menu. On a paid plan, choose Monthly or Annual and select Upgrade or Switch on the plan you want, then confirm. Upgrades start right away; moving to a lower plan or to monthly billing happens at your renewal date. To cancel, update your card or download invoices, select Manage Billing.
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